InMotion review 2024: Features, pros, cons and more
InMotion is a reliable web hosting service known for its excellent customer support and a wide range of hosting options. However, some users find its pricing to be higher than competitors.
Our Verdict
Our Verdict
InMotion Hosting is a well-established web hosting provider known for its robust performance, excellent customer service, and comprehensive hosting solutions.Whether you're aiming to create a simple website or a substantial online store, find out if this provider meets your needs in our InMotion Hosting review.
Pros
- Their customer support is available 24/7
- They maintain an active community forum
- InMotion Hosting provides international data center options
- They have a competitive money-back guarantee policy
- They include free SSL, hack and malware protection, and DDoS prevention
- InMotion Hosting offers affordable initial pricing, starting at $2.49 per month
Cons
- InMotion Hosting does not offer Windows servers
- Phone support is only available on Power and Pro plans
- InMotion Hosting does not provide a content delivery network
- The month-to-month payment plan is not available for the basic plans
Starting price
$2.49Money-back guarantee
90 daysContract lengths available
One year, two years, three yearsThere are numerous web hosting options available, making it challenging to select the best one. In our assessment, InMotion Hosting stood out for its top-notch customer support, competitive pricing, and outstanding VPS and reseller hosting services. Whether you're creating a small website or a large online store, our InMotion Hosting review can help you determine if this provider is the right fit.
What is InMotion hosting?
InMotion Hosting is a top-tier web hosting provider offering a range of hosting plans, including shared, WordPress, VPS, and dedicated server hosting. It caters to both small businesses and large corporations, boasting competitive pricing and feature-rich plans. Known for its fast and high-quality service, InMotion offers a 90-day money-back guarantee and operates data centers in California, Virginia, and Amsterdam. However, it lacks a content delivery network, which may impact site speed. Customer support is available 24/7 via live chat, support tickets, and a forum, with phone support reserved for Power or Pro members. With its affordable pricing, reliable servers, and strong security features, InMotion is a top choice in our list of the best web hosting services.
How InMotion hosting works?
If you aim to establish an online presence for your business, web hosting is essential. Web hosting providers, like InMotion, store your website's data on servers that are always online. With InMotion's shared hosting plans, your website shares a server with other businesses, which is suitable for general businesses with moderate traffic and data needs.
For businesses expecting high traffic or requiring extensive file hosting, InMotion offers dedicated or VPS hosting, providing a server or a dedicated portion of a server. InMotion also provides WordPress hosting for those planning to use this platform.
After selecting your InMotion hosting plan, you'll need to connect your domain. If you have a domain from another provider, you can transfer it using InMotion's cPanel. Alternatively, domains purchased through InMotion are automatically linked to your account.
What makes InMotion hosting unique?
InMotion Hosting stands out with its competitive 90-day money-back guarantee policy. Their customer service is top-notch, offering U.S.-based support through live chat, phone, and a community forum.
In terms of security, InMotion boasts some of the most secure data centers globally, featuring armed guards, hand scanners, and locked vaults. This level of security surpasses industry standards, ensuring your data is safe from physical threats.
Additionally, InMotion's servers are connected to the internet via four different service providers. This redundancy ensures that even if one or more providers experience outages, your website remains online.
InMotion hosting features
Storage and bandwidth limits
In terms of storage, InMotion is quite generous. All plans, except for the base Core plan, offer unlimited NVMe SSD storage. The Core plan is limited to 100GB, which is still on an SSD, ensuring fast performance. Additionally, all plans come with unlimited bandwidth.
Extras and inclusions
Except for the Core plan, all other plans include a free domain name. Even the Core plan offers free SSL. Each plan also includes unlimited email addresses, except for the Core plan, which provides 10—a notable offering for a base plan. Other perks included in all plans are a BoldGrid website builder and unlimited subdomains.
All plans come with UltraStack performance optimization, with the Core plan offering twice the speed and performance and the top-tier Pro plan delivering up to 20 times faster speed and performance.
Ease of use
InMotion uses BoldGrid as its page builder, making the process of building a new WordPress site simple and intuitive. Its cPanel includes Softaculous, an auto app installer that streamlines the process of adding new features to your backend.
Additionally, InMotion Hosting provides a Launch Assist service, offering two to four hours of assistance for setting up your website with VPS hosting, reselling hosting, and dedicated server plans.
cPanel
As an official cPanel partner, InMotion provides a robust interface with powerful capabilities. The menu on the left sidebar lists all your tools, making it easy to find what you need. You can easily add and remove email accounts, install apps with a single click, and view error logs for troubleshooting purposes.
Security
InMotion offers a security suite for every plan, including free 2048-bit encryption Secure Sockets Layer (SSL) certificates, hack and malware protection, and DDoS protection. You can also opt for automatic backups to restore your full site, a single file, or an entire database with a single click, which costs an additional $2.50 per month for 10GB of backup storage.
InMotion hosting pricing and plans
| Core | Launch | Power | Pro | |
| Introductory pricing | $2.79 per month (for first two years) | $5.99 per month (for first two years) | $5.24 per month (for first two years) | $12.24 per month (for first two years) |
| Renewal pricing | $9.49 per month (for a two-year term) | $12.99 per month (for a two-year term) | $16.99 per month (for a two-year term) | $23.99 per month (for a two-year term) |
| Contract lengths available | One year, two years, three years | One year, two years, three years | One year, two years, three years | One month, one year, two years, three years |
| Storage | 100GB SSD | Unlimited NVMe SSDs | Unlimited NVMe SSDs | Unlimited NVMe SSDs |
| Bandwidth | Unlimited | Unlimited | Unlimited | Unlimited |
| Free domain name | No | Yes, domain privacy not included | Yes, domain privacy not included | Yes, domain privacy not included |
| Free SSL certificate | Yes | Yes | Yes | Yes |
| cPanel | Yes | Yes | Yes | Yes |
| Security | InMotion offers protection against hacks and malware, DDoS attacks, and the option for automatic backups. | InMotion offers protection against hacks and malware, DDoS attacks, and the option for automatic backups. | InMotion offers protection against hacks and malware, DDoS attacks, and the option for automatic backups. | InMotion offers protection against hacks and malware, DDoS attacks, and the option for automatic backups. |
| Business email | 10 accounts | Unlimited | Unlimited | Unlimited |
| Money-back guarantee | 90 days | 90 days | 90 days | 90 days |
| Customer support | 24/7/365 live chat and ticket | 24/7/365 live chat and ticket | 24/7/365 phone, live chat and ticket | 24/7/365 phone, live chat and ticket |
Core is ideal for small businesses starting out, supporting two websites and one parked domain, which is great for expanding your brand. With 10 email addresses, important personnel can stay connected, although the 1GB storage limit per inbox may restrict file sharing.
Launch offers a more substantial online presence with up to six times faster speeds, unlimited websites, parked domains, and email addresses. You also receive $150 in advertising credits to promote your growing business.
Power includes everything in the Launch plan, with 12 times faster speeds and e-commerce capabilities, suitable for businesses looking to launch an online store. It also offers phone support for faster issue resolution.
Pro, the priciest shared hosting plan, provides a dedicated IP address to enhance website speeds. InMotion claims this plan can achieve 20 times faster speed and performance.
InMotion hosting customer service and support
InMotion's customer support is prompt and dependable. We tested their live sales chat and received immediate answers to our questions. The technical support chat was equally responsive, despite the quoted wait time of up to 15 minutes. We were assisted promptly by an agent who spoke clear English. Support agents are available 24/7.
To submit a support ticket, you'll need to do so through your account management portal. Select your department and provide a brief description of your issue. You'll be notified via email when a response is received.
InMotion's support section offers numerous tutorials and resources that should address most beginners' questions. For additional assistance, the community support forum is another valuable resource.
InMotion hosting additional features worth noting
Reselling
InMotion Hosting provides four competitive reselling hosting plans, offering storage options ranging from 100GB to 200GB. Each plan includes free white labeling, allowing you to use your business's brand for the hosting you resell. Additionally, these reselling hosting plans come with free billing software.
WordPress hosting
InMotion Hosting offers a wide range of WordPress hosting plans, starting at $3.99 per month for a two-year term ($11.49 per month thereafter). These plans are popular among both first-time website builders and professional developers. The company also offers four WordPress hosting plans on a VPS, priced from $20 to $80 per month.
VPS (Virtual Private Server)
VPS services are well-suited for websites with high traffic volumes. These plans are more expensive, starting at $9.99 per month for a three-year term ($44.99 per month thereafter). For month-to-month payments, VPS hosting starts at $54.99 per month for 4GB RAM and goes up to $121.99 per month for 16GB RAM.
InMotion hosting alternatives and how they compare?
| MochaHost | GoDaddy | HostGator | |
|---|---|---|---|
| Starting price | $3.18 per month for the initial year (renews at $6.35 per month) | $5.99 per month for the initial year (renews at $9.99 per month) | $3.95 per month for the initial year (renews at $11.99 per month) |
| Contract length | One month, three months, six months, twelve months, twenty-four months, thirty-six months | One month, one year, two years, three years | One month, six months, one year, three years |
| Storage Limit | Unlimited | Up to 100GB | Up to unlimited |
| Bandwidth limit | Unlimited | Unlimited | Unlimited |
| Free domain name | All except Soho plan | Yes | Yes |
| Free SSL certificate | Yes | Yes | Yes |
| Business email | Yes | Yes | Yes |
| Uptime guarantee | 99.90% | 99.90% | 99% |
| Money-Back Guarantee | 30 days | 30 days | 30 days |
| Customer support | 24/7/365 live chat, ticket and phone | 24/7/365 phone, live chat and text | 24/7/365 phone, live chat and social media |
InMotion Hosting vs. MochaHost
In comparing InMotion Hosting with MochaHost, MochaHost is more affordable but offers one fewer website on its base plan. However, MochaHost provides a 99.9% uptime guarantee for all plans, unlike InMotion, which offers it only for the highest-priced plan. MochaHost's website appears dated and challenging to navigate, which could indicate a similar experience with its hosting interface.
InMotion Hosting vs. GoDaddy
In a comparison between InMotion Hosting and GoDaddy, GoDaddy lacks unlimited storage, which may be limiting for e-commerce sites with many high-resolution product images. However, GoDaddy includes daily backups in all plans, whereas this is a paid upgrade with InMotion. InMotion stands out for its unlimited websites and longer money-back guarantee.
InMotion Hosting vs. HostGator
In the comparison with HostGator, HostGator offers unlimited emails across all plan levels, which is beneficial for businesses needing extensive communication channels. However, HostGator only provides unlimited disk space on its highest-tier plan, whereas InMotion includes this feature in its mid-tier plan. HostGator has an advantage for existing websites, offering professional website migration services.
Is InMotion hosting the right choice for me?
InMotion Hosting is a highly rated web hosting service, making it a solid choice for many individuals and companies. With its robust plans and one of the longest money-back guarantees in the industry, it provides peace of mind for those who are undecided. Additionally, its U.S.-based customer service is highly responsive, minimizing language barrier issues.
InMotion Hosting is well-suited for:
- Businesses and websites of all sizes aiming to enhance their online presence
- Businesses looking to establish an e-commerce venture
- Businesses in need of specialized hosting options like VPS or reseller hosting
- Businesses seeking extensive U.S.-based customer support
InMotion Hosting is not recommended for:
- Businesses with a large customer base outside the United States or Europe, as InMotion has only three data centers in these regions
- Businesses seeking shorter contract lengths of three or six months
Our assessment
In our view, InMotion Hosting is a dependable choice for hosting your website. Whether you're new to hosting or a developer in need of Python, Node.js, Ruby resources, and GIT version control, InMotion offers a comprehensive solution. Its one-click installs, professional email services, and e-commerce tools provide you with complete control over the appearance and functionality of your online presence.
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